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Ordering and Shipping FAQ's
Q. How do I place a window film order?
A. Our Faux Steel film comes in standard width sizes and is sold by the roll.
When you click the "add to cart" button, just change the number in the quantity box to
however many roll you need of that particular size. If you are ordering more than one
sized roll, order your first size and quantity, then hit your browser's back button.
This will return you to the Product Purchase page. Add to your shopping cart any
additional sized rolls. Once you are returned to your cart, all your order should be in
it.
Q. Do you accept orders from outside the US?
A. No, we do not accept orders from countries other than the
US.
Q. Which payment methods do you accept?
A. We accept credit cards through PayPal.
Q. How long will it take to get my
order?
A. Orders usually take
approx. 10-14 days to arrive at your home. We will send you an email the day your order is
shipped. When ordering a pattern film, it may take longer (i.e. 21 days) for a special order
to arrive from my supplier. If it's longer than expected and you haven't yet received your
order shipment confirmation, just email us at: tom@fauxamore.com
Q. Which shipping methods do
you use?
A. We ship via US Postal Service by 3 day ground or Priority
mail.
Q. What is your return/refund
policy?
A. We do accept returns,
however we do not refund shipping & handling charges, only the retail price of the film.
The film must be returned to us at your expense and it cannot have been cut,
installed or damaged in any way. It must be returned to us in resale condition
for a refund to be issued. Please advise us of any returns by email using this
address: tom@fauxamore.com
Q. What
should I do if the film is damaged during shipment?
A. We provide
insurance for shipping damage, and once notified, ship you a replacement order.
Please email us at the following address: tom@fauxamore.com Give us your PayPal email address and the date you ordered your
film. If you have it, you can forward the PayPal purchase receipt you received when the
order went through. We will ship your replacement film ASAP.
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