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 Faux Steel Film FAQ

Q. Does Faux Steel Film have an adhesive backing?
A. Yes, our steel film has a non-permanent adhesive backing. This helps the film to stay on over extended period of time.  It also helps keep the corners from lifting.

Q. Do you need any special tools?
A. No, Most people have already have the tools needed: Tape Measure, Razor knife, Scissors,a Plastic Squeegee and a heat gun or common hair drier.  Please see the Installation Tutorials!

Q. How do you remove the Faux Steel film?
A. Faux Steel film can simply peel off. Just pull back a corner to start peeling off.   Warming the film with a blow dryer is helpful and will pull off easier.  If any adhesive residue remains it can be sprayed with warm soapy, water, WD-40,  Windex or Adhesive Remover, let it set for a few seconds, and then wipe clean. A plastic squeegee may also be helpful but is not necessarily needed.

Q. My appliances have a slight texture will this show through the Faux Steel?
A. The textured surface may show through. Many of our customers have sanded the surface smooth. They then thoroughly cleaned the mating surface and then installed the film.  

Q. Can the Faux Steel films be used on plexiglass and other surfaces?
A. Yes, Faux Steel film can be used on plexiglass or other surfaces. It is best to start with a clean surface.

Q. Is Faux Steel film OK to use on ranges and ovens?
A. Yes, The Faux Steel film is heat resistant from 50°F-122°F (degrees). So it may the be used on the outside door panel or top of range as long as heat dose not exceed 122°.

Q. How do I care for my Faux Steel film?
A. Although the Faux Steel film is scratch resistant we recommend using Windex or Mild soapy water to clean.

 

Click HERE to purchase Faux Steel Film.

 

 

Ordering and Shipping FAQ's   

 

Q. How do I place a window film order?
A. Our Faux Steel film comes in standard width sizes and is sold by the roll. When you click the "add to cart" button, just change the number in the quantity box to however many roll you need of that particular size.  If you are ordering more than one sized roll, order your first size and quantity, then hit your browser's back button.  This will return you to the Product Purchase page.  Add to your shopping cart any additional sized rolls.  Once you are returned to your cart, all your order should be in it. 

Q. I want to purchase 2 different sized rolls of steel.  The shopping cart will not let me add another roll of a different size.  If I order 2 different rolls, I will be charged 2 shipping and handling fees.  Can this be worked around? 
A. Yes!  Here is what to do.  Order both rolls (2 different orders).  Soon after the orders are completed.  Email me at the following address letting me know of the 2 orders.  I will refund the lesser of the 2 shipping charges.  email to:tom@fauxamore.com


Q. Do you accept orders from outside the US?
A. No, we do not accept orders from countries other than the US. 

Q. Which payment methods do you accept?
A. We accept credit cards through PayPal.

Q. How long will it take to get my order?
A. Orders usually take approximately 7 to 10 days to arrive at your home. If it's longer than expected and you haven't yet received your USPS shipment tracking confirmation, just email us at: tom@fauxamore.com

Q: Is it possible to get my order Rushed?
A. Yes!  After you have completed your order, email us at tom@fauxamore.com with your delivery desires.  We will do our best to get your order to you within your timeframe. 


Q. Which shipping methods do you use?
A. We ship via US Postal Service by 3 day ground or Priority mail.

Q. What is your return/refund policy?
A. We do accept returns, however we do not refund shipping & handling charges, only the retail price of the film.  The film must be returned to us at your expense and it cannot have been cut, installed or damaged in any way.  It must be returned to us in resale condition for a refund to be issued.  Please advise us of any returns by email using this address:  tom@fauxamore.com

 

Q. What should I do if the film is damaged during shipment?
A.  We provide insurance for shipping damage, and once notified, ship you a replacement order.
Please email us at the following address: 
tom@fauxamore.com   Give us your PayPal email address and the date you ordered your film.  If you have it, you can forward the PayPal purchase receipt you received when the order went through.  We will ship your replacement film ASAP.

 

Click HERE to purchase Faux Steel Film.