| Ordering and Shipping FAQ's |
| Q. How do I place a window film order? A. Our Softmetal film comes in standard width sizes and is sold by the roll. When you click the "add to cart" button, just change the number in the quantity box to however many roll you need of that particular size. Q. Do you accept orders from outside the US? A. No, we do not accept orders from countries other than the US. Q. Which payment methods do you accept? A. We accept credit cards through PayPal. Q. How long will it take to get my order? A. Orders usually take approx. 10-14 days to arrive at your home (US orders). We will send you an email the day your order is shipped. When ordering a patterns of film, it may take longer (i.e. 21 days) for a special order to arrive from my supplier. If it's longer than expected and you haven't yet received your order confirmation, just email us. Q. Which shipping methods do you use? A. We ship via USPS Priority mail. Q. What is your return/refund policy? A. We do accept returns, however we do not refund shipping charges, only the retail price of the film, less any handling fees. The film must be returned to us at your expense and it cannot have been cut, installed or damaged in any way. We do charge a 20% restocking fee. |
| Softmetal Film FAQ's |
| Q. Dose the Softmetal film have an adhesive backing? A. Yes, most of our decorative films have a non-permanent adhesive backing. This helps the film to stay on over extended period of time. It also helps keep the corners from lifting. Q. Do you Need any special tools? A. No, Most people have already have the tools needed: Tape Measure, Razor knife, Scissors and a Plastic Squeegee, Q. How do you remove the Softmetal film? A. The Softmetal film can simply peel off. Just pull back a corner to start peeling off. Warming the film with a blow dryer is helpful and will pull off easier. If any adhesive residue remains it can be sprayed with warm soapy, water WD-40, Windex or Adhesive Remover, let it set for a few seconds, and then wipe clean. A plastic squeegee may also be helpful but is not necessarily needed. Q. My appliances have a slight texture will this show through the Softmetal? A. No, the Softmetal film is thick enough that it should cover the texture and go on smooth unless there are large kinks or deep scratches. Q. Can the Softmetal films be used on Plexiglass and other surfaces? A. Yes, any of the Softmetal films can be used on plexiglass or other surfaces. It is best to start with a clean surface. Q. Are the Softmetal films OK to use on Ranges and ovens? A. Yes, The Softmetal film is heat resistant from 50°F-122°F (degrees). So it may the be used on the outside door panel or top of range as long as heat dose not exceed 122°. Q. How do I care for my Softmetal film? A. Although the Softmetal film is scratch resistant we recommend using Windex or Mild soapy water to clean. |
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